Frequently Asked Questions
At Ruffino and Fine Art, we understand that purchasing original artwork is both a personal and important decision. Below, you’ll find answers to common questions about our paintings, ordering process, shipping policies, and more. If you have a question that isn’t listed here, feel free to reach out. We’re always happy to help.
Are the paintings on your website originals or prints?
All the paintings available at Ruffino and Fine Art are 100% original, hand-painted works. We do not sell prints or reproductions—each piece is one of a kind.
What type of materials do you use?
We primarily work with acrylic paints on a variety of surfaces including traditional canvas, art board, and acrylic board. Each material is chosen carefully to enhance the texture and vibrancy of the final piece.
Can I request a custom painting or commission?
At the moment, we are not accepting custom commissions. However, we regularly update our collections, and you may find something that perfectly fits your vision.
How do I know if a painting is still available?
If a painting is listed on our website with a price, it is available for purchase. Once a painting is sold, it is marked as sold or removed from the active listings.
Do you ship internationally?
Yes, we offer worldwide shipping. Orders over $150 are eligible for free international shipping. All artwork is securely packaged to ensure safe delivery.
How long does shipping take?
Orders are typically processed within 3–5 business days. Delivery times vary by location, but international orders may take 7–21 business days. You’ll receive tracking details once your order is shipped.
What is your return policy?
We offer a 100% money-back guarantee if you’re not satisfied with your purchase. Simply contact us within 7 days of receiving the artwork, and we’ll assist you with the return process.
How should I care for my painting once it arrives?
Keep your painting out of direct sunlight and away from high humidity. Use a soft, dry cloth to dust it gently. If you’re unsure about framing or placement, we’re happy to advise.
Are your artworks signed?
Yes, all original paintings are signed by the artist to ensure authenticity and originality. Some works also include a certificate of authenticity upon request.
Can I speak with someone before making a purchase?
Absolutely. Our team is available 24/7 to answer any questions, provide additional photos, or help guide you through the buying process. Just reach out through our contact page or call us directly.
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